FAQ
Frequently asked questions
Your questions, Answered
Frequently Asked Questions
Step into the chaos of LumenLeaf! We’re here to tackle your wildest questions about our urban rebellion gear, our eco-warrior moves, and how we make your stuff on the fly. Curious about our bold designs or how fast we ship? We’ve got the answers. Can’t find what you need? Hit us up at lumenleaf.us@gmail.com. 🌿⚡
What is LumenLeaf Studio?
We’re a streetwear brand that fuses the raw energy of urban life with a nomadic, rebellious spirit. Our T-shirts, like the Nomad’s Canvas Tee, feature bold, postmodern designs inspired by street art and geometric patterns—perfect for city wanderers who defy the norm. Join the Urban Nomad Rebellion and wear your story.
How long does it take to receive my order?
Orders are fulfilled by Printful and Printify, taking 2-7 business days to process. After that, shipping takes 3-7 business days in the USA or 5-15 business days internationally (Express options available). Check our Shipping Policy for details!
Are your products sustainable?
Absolutely! We’re committed to eco-conscious practices, using materials like recycled cotton and organic polyester (e.g., 100% Organic Cotton for t-shirts). Our packaging is recyclable, ensuring your order arrives with a green footprint. 🌿
Can I customize a design?
At this time, we offer our curated postmodern designs, but we’d love to hear your ideas! Email us at lumenleaf.us@gmail.com to discuss potential customizations for future collections.
Do you offer wholesale of bulk orders?
Yes, we do! If you’re interested in bulk orders for events, crews, or retail, email us at lumenleaf.us@gmail.com with your details, and we’ll hook you up with a custom quote.
What’s your return policy?
We accept returns within 30 days for unused items with defects or errors. Email lumenleaf.us@gmail.com with your order number and photos within 7 days of receipt to start the process. Custom orders and sale items are non-returnable. See our Returns Process for more!
Do you ship internationally?
Yes, we ship worldwide via Printful and Printify! However, some regions (e.g., North Korea, Cuba) are restricted due to carrier limitations. International orders may incur customs fees, which are the buyer’s responsibility. Check our Shipping Policy for details.
Why hasn’t my order arrived yet?
Delays can occur due to processing (2-7 business days), shipping times, or customs for international orders. Use the tracking link in your confirmation email to check status. If it’s overdue, email lumenleaf.us@gmail.com with your order number, and we’ll investigate!
How do I care for my LumenLeaf products?
To keep your designs vibrant, machine wash cold and tumble dry low (for t-shirts and snapbacks). Spot clean items like flip flops to preserve their bold prints. Always check the care label on your product for specifics.
Still Have Questions?
We’re here to help! Email us at lumenleaf.us@gmail.com. Let’s make your LumenLeaf experience as bold as our designs! 🎨